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Objections to tipping


Some customers erroneously blame the driver for things that were not the driver's fault. Sometimes they don't understand the nature of the job. This page will attempt to debunk the most popular myths and excuses against tipping.

Here are some hypothetical objections.

1. Everything they do is just part of the job / they get paid anyway.

2. You don't tip the UPS or FedEx driver or the police, so why tip the pizza driver?

3. The driver doesn't do anything.

4. The pizza was late.

5. The pizza was early.

6. There was a delivery charge / fee.

7. I can't afford the tip / prices are high / I'm penny-pinching.

8. I'm sending a message by not tipping.

9. The pizza was free / discounted.

10. I got the wrong pizza / part of the order was wrong or missing.

11. The driver didn't give me any parmesan cheese, red peppers, or napkins.

12. There was a long delivery time.

13. How do I know the driver didn't waste time?

14. It took longer than 30 minutes.

15. I'm not used to tipping.

16. Tips are only for above and beyond the call of duty.

17. I paid at the store / pre-paid / paid with an account.

18. The person on the phone was unprofessional or rude.

19. The driver was not my favorite driver / not a woman.

20. The service at my house was not satisfactory.

21. The driver makes only one trip to the customer.

22. I don't have to tip / it's not required.

23. Drivers make $10, 12, or 15 an hour.

24. My money is hard earned.

25. The driver has a nice car.

26. I don't agree with the idea of tipping.

27. The store ran out of something.


Last updated: August 6, 2008

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