Tips on ordering
pizza
Know what you
want
-
Please know exactly what you want before you pick
up the phone. If you can't remember everything, write it down on a piece
of paper. When ordering for a group, please collect all the information before
calling. Please don't confer with others while on the phone. Don't make up
your mind on the phone.
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Expect to be put on
hold
-
Unfortunately, it's a fact of life in a pizza store.
There are never enough people to handle the number of calls. It shouldn't
be long, only a minute or two. Please agree to hold.
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Begin with delivery or
pick-up
-
Please don't start the order immediately. The first
thing we need is whether it's a delivery or a pick-up (carry-out.) Please
say, "I'd like to order a delivery." They always need your phone number.
On deliveries, please confirm your address.
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Toppings
last
-
Please don't list the toppings first. Begin with
the pizza size, such as medium or large. Next, say which type of crust you
want, such as thin or deep dish. Finally, list the toppings in no particular
order.
-
For example, don't say, "Pepperoni, sausage, mushrooms,
green peppers on thin crust; make it a medium."
-
Instead, say, "Medium, thin crust, with pepperoni,
sausage, mushrooms, and green peppers." You'll get used to it. This method
moves from largest category to smallest.
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Remember the
coupon
-
The end of the order is the best time to mention
the coupon. Please mention the amount and what it covers. If you forget,
the driver won't have the right price. It takes time to adjust the price
at the door.
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Credit card
-
If you intend to pay with a credit card, you need
to tell us. Please wait until we adjust for the coupon, if you have one,
and give the card information over the phone. You will need to fill out and
sign the receipt when the driver arrives.
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Turn porch light
on
-
When ordering at night, dusk, or near dusk, please
turn on your porch light immediately after you hang up the phone. This is
the best time because you're still thinking about it. You never know how
soon the driver might arrive. This is also a good time to leave the money
near the door.
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Handling
problems
-
Hopefully, you'll never experience this, but if you
call back, here's something you should never do. Never use abusive or vulgar
language. Please remember, they did not mess up on purpose. This is no way
to express yourself if you want to be heard. You will be ignored. Most stores
will hang up on you. They don't have to take it.
-
It's okay to request a manager to speak with instead
of a phone person.
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Delivery
time
-
If you're concerned about the delivery time, please
ask before ordering. Don't wait until the end of the order.
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Cell phones
-
Some stores don't allow calls from cellular phones.
If they do, please be home when the driver arrives. It could be sooner than
expected.
Last updated: December 22, 2001
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