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Objections

1. Everything they do is just part of the job / they get paid anyway.


People do the job with the assumption that they will get tips.

It is their primary source of income.
Their employers assume they will receive tips.
Tips are an essential part of the job.

You could think the same way about your waiter, that their work is just part of the job, but they get tips. The driver functions like your waiter on wheels. They take food all the way to your house. For a more detailed comparison between drivers and wait-persons, please click here.

Tips are necessary. Without it, drivers make minimum or sub-minimum wage and that's hardly a just compensation. They use their own car and must pay their own gas, maintenance, and repairs.

It is expected that tips will cover those costs and make a decent wage. Otherwise, they end up making less than minimum wage.

Even minimum wage is unacceptable because the job has safety hazards in driving, facing bad weather, and possible robbery attempts.

If you see a sign that says drivers make $10 an hour, it's misleading because tips are assumed in the figure.

The driver really has two jobs, an in-store job and a delivery job. They receive minimum wage for the in-store job and tips for the delivery job. For more information, please see other duties of a delivery driver.

Tips encourage optimum service.

Tipping is the way customers reward good service and punish bad service. It encourages the driver to perform well, instead of giving poor service. This job can really test one's patience. It's very easy to get away with slacking off or losing patience. Drivers work unsupervised in their own car.

Typically, a driver takes more than one delivery at a time. Those who don't tip get their food last. We remember customers who don't tip. They receive lowest priority and the worst level of service. The driver wants to get revenge. Some drivers might do far worse things.

People who don't tip make it obvious that they have no concern about promptness or quality service. Tippers receive better service. Those you don't tip deserve the worst.
It's cruel to reduce someone to sub-minimum wage when the tip is expected for service. Not tipping is considered an insult. It costs the driver gas, repairs, and loss of personal safety when facing traffic and possible robbery attempts.

If the job suddenly became minimum wage with no tips, all the drivers would quit. They would at least get a non-driving minimum wage job. Then they would not wear down their cars. This job is meant to be higher than minimum wage.

Please tip the driver. It keeps pizza delivery alive. Tips are appreciated.


Last updated: August 6, 2008

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