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Objections

21. The driver makes only one trip to the customer.


This may not be an objection to tipping, but an objection to 15%. It assumes the driver's tip should be less because the job is not the same as a waiter. Waiters make 3 or 4 trips to the customer but the driver makes just one. Some people think the driver's tip should be $1 (or a fixed amount) for the one trip.

This objection has several problems.

It assumes a drive to a customer's house is the same as a walk to a customer's table.

Delivery customers are considerably further away. It's far easier to make several walks to a table than a single drive to a house three miles away. Multiple drives are not necessary.

There are automotive costs involved in the driver's job. Weather conditions and safety factors should not be ignored. Drivers do plenty of walking outdoors, perhaps more than waiters indoors.

This objection ignores a greater convenience that delivery offers since customers remain in their house.

The driver is a server. They perform a different kind of service, similar to a waiter in many respects, but different in a few other ways. The driver does more work by going all the way out to your house. For more detail, see a comparison between a driver and a wait-person.


Last updated: August 6, 2008