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Objections

21. The driver makes only one trip to the customer


This may not be an objection to tipping, but an objection to 15%.

It assumes the driver's tip should be less because the job is not the same as a waiter. Waiters make 3 or 4 trips to the customer but the driver makes just one.

Some people think the driver's tip should be $1 (or a fixed amount) for the one trip.

This objection has several problems.

It assumes a trip to a customer's house is the same as a trip to a customer's table.

Delivery customers are considerably further away. It's far easier to make several trips to a table than a single trip to a house three miles away. Multiple trips are not necessary.

There are automotive costs in the driver's job, including weather conditions and safety factors. Drivers do plenty of walking outside, perhaps more than waiters.

It ignores the greater convenience that delivery offers because customers remain in their house.

The driver is a server. It's a different kind of service, similar to a waiter in many respects, but different in others.

The driver does more work by going all the way to your house.

For more detail, please see a comparison between a driver and a wait-person.


Last updated: May 8, 2001

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