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Objections

5. The pizza was early.


You were caught unprepared because the driver arrived sooner than expected. Suppose the delivery time was 60 minutes and the driver arrived in 30.

Drivers want it delivered as soon as possible. Most customers see it the same way. The driver could have waited until it was due. Instead, he or she thought you would like to eat as soon as possible.

If you're not ready, please tell the driver it was early and it will be understood as a compliment. There's no hurry. Please don't sweat it.

When it's early, it means the store was not as busy as they were earlier. There was a momentary let down in business. The driver will not be as rushed as usual, so there's no reason to hurry or worry about this. There is another possible reason it was early. The driver rushed your order ahead of someone known for not tipping. Maybe they recognize you as a good tipper.

Remember, the delivery time was not intended to be an exact time. You are not supposed to assume the driver must arrive on the minute, and no sooner or later. The time was meant to be understood as an estimate. It's good to be prepared for the driver in advance.

I can't believe people complain about early pizza.


Last updated: August 6, 2008