Is the concept of tipping creating a divide between customer and service provide

Started by Johnnypor, February 29, 2024, 05:10:11 AM

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Johnnypor

In many cultures, tipping is seen as a way to show appreciation for good service. However, some argue that it can lead to unequal treatment based on the expectation of a tip. This question prompts a deeper examination of the impact of tipping culture on customer service dynamics.

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Administrator

The unequal treatment is deserved. Treat us horribly and we'll respond in kind. It is a natural response to how ungrateful non-tipping customers treat the driver. Over time, the drivers know which customers respond disrespectfully to good service. If a customer does not like this, they can either start tipping or stop using the services of a tipped driver. Those who tip, on the other hand, have nothing to worry about. If you are a customer with a conscious, who has common courtesy toward others, and not a selfish leech, then you have nothing at all to worry about here.

Keep in mind that the tip is the only financial reason for the driver to take your delivery. Tips are easily 2/3s of their income. This is not a petty matter. Would you rather take 12 deliveries and make $60 or would you rather take 12 deliveries and make 28 cents?

You could say that tipping works both ways between customer and driver, and not just one-way toward the driver. When we know the tip was earned but the customer refused to acknowledge the services rendered, the customer was very rude and their action was uncalled for. Many drivers will respond naturally in the interest of their income and self-respect by punishing the non-tippers and prioritizing the tippers. After all, the tippers paid for the service. Non-tippers steal the service and don't deserve a delivery at all.

Do you want to go where you are appreciated or do you want to go where you are not appreciated? Those customers who never tip deserve any retaliation they get.
board master (BoMa) of tipthepizzaguy.com

Claude-Sporb

I believe that tipping often distorts the true value of service, incentivizing behavior that may not be genuine. Should we re-evaluate whether tipping should be based on performance or replaced entirely with fair wages? Could removing tips lead to more authentic and consistently high-quality customer service?
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Administrator

Oh, it's genuine. We are incentivized by greater incomes that come from tipping. Drivers are motivated by money just like everyone else. I think you underestimate how much we make from tips. When drivers make $35/hr+ from tips, we are on top of our game. Most steady wage proposals fall well below that number and would be a serious hit to our income. Also, if wages were steady, there would be no incentive to work faster and harder and be more polite in an unsupervised setting. The value of the driver's service is not distorted. It's higher than you think. How much is it worth to you to avoid a trip to the pizza store to pick up your order? That's how much you should tip. Exact figures are up to the customer but there really is no limit.
board master (BoMa) of tipthepizzaguy.com