TipThePizzaGuy.com discussion board

I believe that tipping often distorts the true value of service, incentivizing behavior that may not be genuine. Should we re-evaluate whether tipping should be based on performance or replaced entirely with fair wages? Could removing tips lead to more authentic and consistently high-quality customer service?
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Tipping practices are deteriorating, the food industry is facing challenges, and app services are declining in quality. If everyone on this board could inform the merchants, I have the capability to reconfigure DoorDash—though it won't be a free service. By enhancing the platform, I could offer significant improvements and, in return, provide commission fees to the entire board.

As being a former delivery driver for one of the big three,  the delivery charge has made it worse,  the inflation has made it worse.  My advice is look at your expenses.  Even on my podcast tipping is being talked about.   

The unequal treatment is deserved. Treat us horribly and we'll respond in kind. It is a natural response to how ungrateful non-tipping customers treat the driver. Over time, the drivers know which customers respond disrespectfully to good service. If a customer does not like this, they can either start tipping or stop using the services of a tipped driver. Those who tip, on the other hand, have nothing to worry about. If you are a customer with a conscious, who has common courtesy toward others, and not a selfish leech, then you have nothing at all to worry about here.

Keep in mind that the tip is the only financial reason for the driver to take your delivery. Tips are easily 2/3s of their income. This is not a petty matter. Would you rather take 12 deliveries and make $60 or would you rather take 12 deliveries and make 28 cents?

You could say that tipping works both ways between customer and driver, and not just one-way toward the driver. When we know the tip was earned but the customer refused to acknowledge the services rendered, the customer was very rude and their action was uncalled for. Many drivers will respond naturally in the interest of their income and self-respect by punishing the non-tippers and prioritizing the tippers. After all, the tippers paid for the service. Non-tippers steal the service and don't deserve a delivery at all.

Do you want to go where you are appreciated or do you want to go where you are not appreciated? Those customers who never tip deserve any retaliation they get.

In many cultures, tipping is seen as a way to show appreciation for good service. However, some argue that it can lead to unequal treatment based on the expectation of a tip. This question prompts a deeper examination of the impact of tipping culture on customer service dynamics.

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The TV show "Adam Ruins Everything" did an episode about tipping. It was my least favorite episode of "Adam Ruins Everyting". 

Quote from: GeorgeMiz on February 06, 2024, 08:04:50 PM
It seems like every service expects a tip these days, from your barista to your delivery driver. But is this expectation actually leading to a decline in the quality of customer service, as workers prioritize speed over service, knowing that tips are now often seen as obligatory rather than a reward for exceptional service? How does this impact industries traditionally not reliant on tips?

It does not lead to a decline in customer service from traditionally-tipped jobs like pizza driver. The tips in those jobs are not seen as obligatory. Tips are not just for exceptional service. Tips operate on a sliding scale as customers grade the service from high to low. Thus, a pizza driver will perform harder in hopes of trying to get better tips. The start of non-traditional tipped jobs has not changed the circumstances for traditionally-tipped employees.

It is non-traditionally tipped jobs who see tips as obligatory and suffer from customer service. They do not perform work that customers could have done themselves, so they are not in a tipping situation to begin with. They do the same job they always have done with no additional tasks but now with the notion that they deserve tips beyond their hourly wage. They believe they deserve tips for doing nothing. That hurts employee morale.

All we care about in traditionally tipped jobs is that you continue to tip us as usual. Do not make the mistake of confusing us with non-traditionally tipped jobs. We are not a tip jar for a cashier or a handheld computer for a barista. The amount you should tip us remains the same. It is 15-20% of the bill. For pizza delivery, the minimum tip is $3-$4 with 15% recommended for orders above $20. If you feel "tip fatigue" we don't blame you. We even agree with you. But you should confine your disdain to non-traditionally tipped jobs. They don't rely on tips to make a living. We oppose tipping for non-traditional jobs for the following reasons:

• It cheapens tipping. Makes the occasion seem less special to customers when they tip someone.
  
  


• It confuses customers into tipping us less, as if there were no difference in the recommended tip amount between a cashier and a pizza driver.
  
  


• It causes a decline in customer service (as you mentioned) by making tips seem obligatory to the non-traditional employee.
  
  


• It causes non-traditional employees to hate customers who don't tip even though the employee did not do anything to deserve tips and does not rely on tipping. Tips are supposed to be for performing a service the customers could have done themselves.
  
  


• It could cause employers to reduce hourly wages for non-traditional jobs, since they now receive tips more and more.
  
  


• It causes general tip fatigue in customers. This is often wrongfully taken out against traditionally tipped employees along with non-traditional. This hurts us when it should hurt them only. I even fear future legislation against tipping from this, so broadly-based to include traditionally-tipped employees. That would destroy our income by replacing it with a flat wage of less than half our present income after tips. So, do not lump us in with tip fatigue.

Keep in mind that tips are not a reward for exceptional service but for normal service. Higher tip amounts are for exceptional service. This seems to be is a common misnomer. The tip amount is a sliding scale based on your level of service for the purpose of rewarding varying degrees of service in hopes of encouraging better service. You should tip when your service is normal and when there was nothing wrong with your service.

It seems like every service expects a tip these days, from your barista to your delivery driver. But is this expectation actually leading to a decline in the quality of customer service, as workers prioritize speed over service, knowing that tips are now often seen as obligatory rather than a reward for exceptional service? How does this impact industries traditionally not reliant on tips?

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Quote from: Decoder on January 26, 2024, 12:59:06 AM
When I did work for one of the big 3,   the credit card had this on it.

We appreciate your business!!   2 smiling faces,   x   x   circle.   The x's were next to the tip and total.  Most of the time it worked.

Those work for me most of the time. The biggest problem I found is customers who think the only thing they can do on the receipt is sign their name. Somehow they don't know there is a tip and total line, so I avoid using the phrase "sign" when asking them to sign the receipt. I say things like, "Please fill this out," or, "Please fill-in the 3 lines." Every now and then I get a complete idiot who replies, "I don't know what you're talking about." And that's with the x marks in front of the lines. It's frustrating. These techniques are helpful but they don't work all the time.

Quote from: Decoder on January 26, 2024, 12:54:41 AM
Be specific about what you are asking for: When asking for a tip, be specific about what you are asking for. This means that you should avoid general phrases such as "a tip would be appreciated" or "anything would help."

Do not ask for a specific amount: When asking for a tip, do not ask for a specific amount. This can come across as demanding or pushy.

Those contradict each other, so I'm trying to put those two together. I think you should be specific enough to avoid the misnomer of the customer tipping only $1 or $2. You could advertise for delivery drivers in general (not just yourself) and say vague things about tipping like, "This job depends on tips to make a living." Then be specific enough while remaining vague by saying, "10% is $3.50 so that would be a good place to start."

I agree with the rest of your post. Even though I hate small tips, at this point you ought to fake gratitude to encourage them to tip next time. Their first tip could be a baby step toward real tipping in the near future. Always be polite and friendly in your presentation. This is a very sensitive topic if you deliver for a Big3. A customer complaint about this could result in termination, so it's essential that you say this in a good tone of voice and in a friendly manner. If the customer still refuses to tip, don't go any further. Stop talking about it and leave. Good luck.