Delivery story 439 Starving&Homeless writes: The customer called and since myself and the manager were the only two employees working that day I was answering phones, making food, and delivering pizza too. The customer inquired about a coupon and asked for it to be delivered. She didn’t know her address but I figured it out with my GPS and the help of Google maps. I stated her total after reading back her order and it came to about $18. The next thing I know I heard an appalled gasp, followed by the statement: “My total should only be five dollars.” I then explained to her that the coupon says right on it in black and white that the total on the coupon is the discounted price you are charged before tax, etc, and that the $14.99 amount is NOT what is taken off of your total. After a few minutes of having to restart and explain again the customer agreed to the total and I finished off with, “I’ll have your order to you in about 15 to 20 minutes," and the conversation was over. After making, cooking, boxing her food and grabbing the extras she asked for I proceeded to drive across town to deliver her food. After arriving I was told to hold on and waited about five minutes before she acknowledged me again. Her boyfriend comes out of the back and hands me a $20 bill. I hand him his change and then he gives me the dirtiest look I’ve seen to date while delivering pizza to anyone. His girlfriend comes running up yelling saying the total was only supposed to be five dollars. Now after the conversation on the phone I was sure there was no way she was confused after thoroughly explaining how the coupon worked. Boy was I wrong. I asked politely, “Who told you the total was only five dollars?” She proceeds to tell me the order taker told her that it would only be $5 because it was a special we were running and she had the coupon to prove it. Just to humor her I took the coupon, looked at it, and as expected it was the exact coupon I had just explained in detail to her on the phone. So I looked her in the eyes and informed her that I took her order, cooked her food, and was now standing there with her pizza and that at no time throughout the day had she spoken with anyone else at the store. She ran to the back furious. The boyfriend simply said, “Whatever dude,” ripped the change from my hands, and followed her into the back. Then I left. Not to mention I threw in about three extra ranch besides what she asked for because one cup is nowhere near enough for a large pizza. Thank goodness for small favors, right? After arriving back at the store my manager pulled me aside and told me an hysterical customer had just called in swearing that I offered her the order for $5 and she requested corporate's number to complain. And after everything, I spent more money driving there then I got for the entire delivery, with no tip.