Pizza delivery q&a Could you please explain to me why your page comes across as so bitter and "anti-customer?" I can see why you have written this page, you have obviously been "stiffed" a lot and probably because of your attitude more than any fault your customers might have. It comes across on your page. You're right in that I was stiffed a lot. About half the customers did not tip, which was incredibly high. Every stiffer thanked me and said they appreciated my work. I almost never had a stiffer who didn't thank me. A few even called me their favorite driver. I was courteous the whole time and always thanked them for ordering. There wasn't anything I was doing wrong that caused me to lose tips. It was surprising that so many didn't tip, yet they would smile, chat with me, and express thanks. That led me to believe there was a general level of ignorance in the public. They simply didn't know about tipping. That's why this website was made. Of course, I would be upset after getting stiffed a few times. I had a legitimate right. A stiff was rude, insulting, and it built up over time. I felt disrespected and, at times, would express those feelings in anger. However, I never let those feelings show to a customer. Every delivery was a new opportunity and they just might tip next time. Off the job, I can rant about stiffs, but it doesn't mean I treated stiffers unprofessionally. Which came first, the anger or the stiff? There's no reason to feel angry before the stiff. In fact, the expectation of the tip creates optimism before each delivery. Stiffs came first. If unchecked, the anger can create stiffs through a bad attitude. You have to give room for a little optimism. I don't think this website is anti-customer. The whole site was designed with customers in mind for their benefit. As for bitterness, I suppose there is no happy way to tell people they should tip. When one raises awareness about something, implicit in the attempt is a negative feeling about the apathy of the status-quo. We have no choice but to sound bitter. Like I said, we have a legitimate right. The purpose of Simple mistakes was to benefit customers and not rant, believe it or not. The only part designed for bitterness was our rant section, which is called The most aggravating things about being a driver. It's supposed to be bitter. Last updated: June 8, 2006 return to top