Papa John's online ordering snafu
If you order online and want to tip with a credit card, you have to enter the tip amount online. Otherwise, the driver won't receive the tip even if you write one on the receipt.
By the time the driver arrives with your pizza, it's too late. The way Papa John's has it set up, the credit card transaction was handled online by a different company. The transaction was complete. This means nothing can be done to add a tip afterward. If you indicated no tip or left it blank on the website, the ordering system will not allow you to add the tip when the driver arrives.
It will be useless to write the tip on the printed receipt. Your tip will not be reflected. Drivers are not receiving intended tips because of this unfortunate little quirk.
You can't call the store and place another credit card order to cover the tip. According to their rules, you would have to purchase something.
Please remember this snafu when ordering Papa John's online. If you tip with a credit card, you must specify the tip online.
Last updated: January 6, 2006
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